Terms and Conditions

These terms are an agreement between CamVerion ("we", "us") and the company that signs up for our service ("you"). By creating an account or using the service, you accept them on behalf of your company. If you do not have authority to do that, please do not sign up.

The service

CamVerion is online software for CCTV installation companies. It covers leads, site visits, quotes, proforma invoices, invoices, payments, jobs, service calls, attendance, leave, expenses and related tasks. We may improve or change features over time. If a change materially reduces what your plan includes, we will tell you in advance.

Customised and white-label software is provided under a separate written quote or agreement. Where that agreement differs from these terms, the agreement applies to the customised work.

Signing up and approval

Every new account goes through these steps:

1. You submit your company details and confirm your email address.
2. We review the details you gave. We may ask for more information.
3. You pay the one-time setup fee.
4. We approve your account, and your first login becomes active.

We may decline a signup, for example if the details cannot be verified. If we decline after you have paid, we refund the setup fee as described in our Refund Policy.

Your account and users

• You must give accurate company information and keep it up to date.
• Your plan sets the maximum number of active users. Disabled users do not count towards this limit.
• Keep passwords private. You are responsible for what happens under your logins, and you should disable a user's login as soon as they leave your company.
• Your admin users control what your staff can reach. Tell us promptly if you believe an account has been accessed without permission.

Fees and payment

Fees are the setup fee and monthly price shown on our pricing page for your location when you sign up. The country you sign up with sets your final price. No GST or other tax is added on top of the listed price at the time of writing. If the law requires a change, we will give you notice.

The setup fee is charged once. The monthly fee starts on the day your account is approved and is payable in advance. Your access may be limited or suspended if a payment is overdue. We will give you at least 30 days' notice before changing the price of your plan.

Your data

Everything your company enters remains yours, including customer records, documents, photos and employee records. You give us permission to store and process it only as needed to run the service for you, keep it secure and support you.

You are responsible for having a lawful basis to collect the personal information you enter, for telling your customers and staff what you do with it, and for the accuracy of what you enter. Our Privacy Policy explains how we handle personal information.

Tax documents and returns

The software helps you prepare invoices and tax return data from what you enter. You remain responsible for checking tax rates, HSN or SAC codes, invoice details and returns before you issue or file them. We do not provide tax, legal or accounting advice. This applies to our guides and documentation too, which are general information.

WhatsApp and email sending

You may link your own WhatsApp number and send documents and messages to your contacts. WhatsApp is run by a third party under its own terms, and it could restrict a number or change how linked devices work. You are responsible for your messages and for following the rules that apply to them. Do not send spam or message people who have asked you to stop.

Acceptable use

You agree not to:

• use the service for anything unlawful, deceptive or harmful
• upload malware, or try to reach data belonging to another company
• test, probe or overload the service without our written permission
• copy or resell the service, or use it to build a competing product

We may suspend an account that puts the service or other customers at risk.

Availability and support

We work to keep the service running and to protect your data, including with regular maintenance. We do not promise uninterrupted availability. The service also depends on third-party networks and providers that we do not control. Support is available at [email protected].

Cancellation

You may cancel at any time by writing to us. Cancellation takes effect at the end of the month you have already paid for. Please export or download anything you need before that date. We keep your data for about 30 days after the account closes so that it can be restored if you cancelled by mistake, then we delete it, apart from anything the law requires us to keep. See the Refund Policy for how fees are treated.

We may end the service for an account that seriously or repeatedly breaks these terms.

Liability

To the extent the law allows, the service is provided "as is", and we are not liable for indirect or consequential losses such as lost profits, lost business or lost data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits a liability that cannot legally be limited.

Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, notify account admins by email before they take effect. If you keep using the service after that, the updated terms apply.

Governing law

These terms are governed by the laws of India. Any dispute that cannot be resolved by talking to us first will be subject to the courts of India, unless the law of your country gives you a right that cannot be excluded.

Contact

Questions about these terms: [email protected].