Refund Policy

We want you to know exactly where you stand before you pay. This policy applies to our SaaS plans. Customised software follows the payment and refund terms in its own quote or agreement.

Setup fee

Situation	What happens
We decline your signup after you have paid	Full refund
You paid twice or paid the wrong amount by mistake	The extra amount is refunded
You change your mind before we approve your account	Full refund, minus any charges from the payment provider that we cannot recover
Your account has been approved	Not refundable, because your account has been set up and made available

Monthly fee

Monthly fees are paid in advance. You can cancel at any time, and you keep access until the end of the month you have paid for. No further monthly fee is charged after that. We do not give partial refunds for unused days or for reducing your number of users part-way through a month.

If you were charged after your cancellation took effect, or a billing error was ours, we refund the amount charged in error.

Service problems

If a serious fault on our side stopped you from using the service for a significant part of a paid month, write to us. We will review it and may give a credit or a refund for that period.

How to ask for a refund

Email [email protected] from your account's email address with your company name, the payment date, the payment reference and the reason. We aim to reply within 5 working days.

How refunds are paid

An approved refund goes back through the original payment method where possible, or to a bank account you confirm. We aim to send it within 7 working days of approval. Your bank or payment provider may take longer to show it.

Nothing in this policy affects any right you have under consumer law that cannot be excluded.